ORDERS

Prices do not include payment, delivery or import tax charges. Bosque das Mangueiras retains the right to change prices at any time.

HOW DOES THE PAYMENT PROCEDURE WORK AND WHAT PAYMENT METHODS DO WE ACCEPT?

At the checkout page, after adding your shipping information and method, you shall “continue to payment method”. There you can choose which method you’d like to pay with to complete your order. We accept several cards, Paypal or Bank Deposits.

For cards and Paypal payments, you will be charged after you complete your order.

In order to pay through Bank Deposit you’ll find our bank details after selecting this option and proceeding to complete the order. Your order will not be processed and shipped until we receive the corresponding amount through bank transfer. Please make sure to add your name and order number (#12345)  in the subject of your transfer, so that we associate the payment to the corresponding order. This is especially important if the payment comes from a bank account with a different Name.

SHIPPING

  WHAT DELIVERY COMPANIES ARE WE WORKING WITH?

Bosque das Mangueiras sends orders with DHL ITALY .Once your product is dispatched you will receive a notification and tracking number from DHL.

  WHAT DELIVERY LOCATIONS CAN I CHOOSE?

You have the option to get your order delivered to your personal home address, but you can of course also choose your work address. 

If you go for the last option, just add the name of your company and the name of the recipient in the extra field.  

  WHAT ARE THE COSTS FOR DELIVERY WHEN SHOPPING ONLINE?

– For European countries: 9€

– For all the other countries: 19€

-Free shipping for orders over 100€

Please be aware that this is only for the outgoing shipment, you are responsible for the return shipment and any kind of import taxes that might apply.

  HOW CAN I TRACK MY PARCEL? 

For orders sent through DHL, the carrier will send you an email once they’ve picked up your parcel and provide you with the tracking information. Here you can follow all steps of your delivery. Please make sure to be updated as the carrier might not leave a note in your letterbox if they attempted a delivery or left your parcel in a pick up point. (Also check your Spam folder for information)

  UNDELIVERABLE PARCELS

In case your parcel was not able to be delivered (because of your absence or in the case that the carrier was not able to find the address), it will be placed at a DHL Pick-up point for a certain time. In case it is not picked up by you within 10 working days, the parcel will be returned to sender. In this case we will have to wait until the parcel reaches us again, to be able to resend it to you one more time after making sure that all the data we have is correct. Please be aware that in this case you are responsible for all costs of this second shipment.