CAN I ORDER TWO DIFFERENT SIZES
As part of our ecological and sustainable mission, we wish to avoid returns as much as we possibly can. For this reason, we’ll always encourage you to find out what would be the right size for you first, better than ordering the same product in two different sizes just to return one afterwords. If you have trouble deciding which would be the right size for you do not hesitate to contact us directly. By doing this, we want to raise awareness for responsible shopping. This system is also good for you as you might be able to avoid the return shipping costs unless necessary.
HOW DO I RETURN ONE OR MORE ITEMS?
If you want to return one or more items, please contact us directly through our mail firstname.lastname@example.org and specify your order number and the items you want to return. We advise you to always keep the shipping receipt, until you received our confirmation about receiving your parcel. Keep in mind that you are held responsible for the parcel until the items have returned to our warehouse. ALWAYS add your name and order number to the parcel before returning it.
Purchases can be returned for a refund within 7 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. You will be refunded for the value of the product. The refund will be made within 15 working days after the product has returned to our warehouse.
Return address (it is VERY important that you add your name and order number to the parcel):
Bosque das Mangueiras, Via 4 Novembre 25, Cabella Ligure cap 15060. Italy
DO I NEED TO PAY FOR MY RETURN?
Yes, you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.
HOW AND WHERE DO I RETURN BROKEN/DAMAGED ITEMS?
In case any of your items arrives damaged, please contact us directly through our web form mail under the issue “delivery issues” and tell us the order number and a description of the issue. We’ll get back to you to request a picture, to get a better understanding of the situation and see what could’ve possibly happened, and then explain how to proceed depending on each case.
HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?
If you have received a defective item, please inform us directly after receiving it, not later than 7 days after the delivery. If you just want to return or exchange an item, please get in touch with us within a maximum of 7 days and be aware that an item needs to be as new and with labels and packaging, to be able to be returned.
HOW WILL I BE INFORMED THAT MY RETURN HAS BEEN PROCESSED?
Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and either provide the refund.
HOW WILL I BE REFUNDED IN CASE OF A RETURN?
– When you paid your order by Paypal or by card we process the refund to the same method used only once we receive the returned goods.
– When you paid by Bank Transfer we’ll request your bank details (IBAN and BIC/SWIFT code) in order to process the corresponding refund, also once we receive the returned goods.
You can expect to receive the refund within 10 business days, counting since the date you receive our email confirmation for the returned items.